Shipping policy

Eyes And Colors LLC ("we" and "us") is the operator of

(https://www.eyesandcolors.art) ("Website"). By placing an order through this

Website you will be agreeing to the terms below. These are provided to ensure

both parties are aware of and agree upon this arrangement to mutually protect

and set expectations on our service. 

  1. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and

destination of the items in the order. Payment for shipping will be collected

with the purchase. This price will be the final price for shipping cost to the customer. 

  1. Delivery Terms

2.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days. 

2.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This

varies greatly depending on the courier you have selected. We are able to offer

a more specific estimate when you are choosing your courier at checkout. 

2.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our studio operates on Monday - Friday during standard business hours, except

on national holidays at which time the studio will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum. 

2.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at

any time before the order has been dispatched.

2.5 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation. 

  1. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider. 

  1. Duties & Taxes

4.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the

Website. 

4.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without

any additional fees to be paid by customer upon arrival in destination country. 

  1. Cancellations

If you change your mind before you have received your order, we are able to

accept cancellations at any time before the order has been dispatched. If an

order has already been dispatched, please refer to our refund policy. 

  1. Insurance

Parcels are insured for loss and damage up to the value as stated by the

courier. 

6.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed

their investigation into the claim. 

6.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an

investigation and deemed the parcel lost. 

  1. Customer service

For all customer service enquiries, please email us at eyesandcolors.art@gmail.com